DIRECTV - Support, Account & Billing Experience
Redesigned core support and billing flows to streamline key user tasks and reduce friction. Highlights include a new Support page IA, a simplified Claims experience, and the rollout of payment enhancements such as future-dated payments, Trustly defaulting, and Apple/Google Pay.
Ensured scalability and consistency across devices while improving accessibility, visual clarity, and customer satisfaction.
Role
Senior UX Designer
Contribution
UI/UX, Visual direction, Design System
Redesigned core support and billing flows to streamline key user tasks and reduce friction. Highlights include a new Support page IA, a simplified Claims experience, and the rollout of payment enhancements such as future-dated payments, Trustly defaulting, and Apple/Google Pay.
Ensured scalability and consistency across devices while improving accessibility, visual clarity, and customer satisfaction.
Role
Senior UX Designer
Contribution
UI/UX, Visual direction, Design System
